FAQs

We keep an updated list of the areas we served at the footer of our website.  If you live or work outside these areas, please give us a call, and we’ll see what we can do.

We work from 9:00 am to 7:00 pm. Book your appointment to see our availability.

Our goal is to make eye care as affordable as possible!  Our pricing is up-front and fair, with no hidden surprises.  There is a non-refundable $25.00 Service Fee.

The cost of convenience, $25.00 Service Fee covers:

● Consultation, Selection and Fitting, Measurements and Dispensing 

● Frame pull and restock (disinfection and UV sterilization of frames and equipment) 

● Travel to and from the client's location (2x) 

● Lab manufacturing/courier 

● Masks and a daily covid test detection kit for the optician conducting the appointment

● Basically, everything you don't see that goes into fabricating your custom eyewear 

● Stuck in traffic.  Priceless!

IYKYK 

Your personal Licensed Optician does not carry cash or accept cash payment.  Credit/debit card only, or online via BA-MO.us. Once the invoice for your custom eyewear is paid, your personal Licensed Optician will initiate the order. 

We accept American Express, Visa, Mastercard, Discover, Apple Pay, 

Google Pay, Klarna, Shop Pay, and many preferred international payment options. 

We accept flexible spending dollars for any prescription eyewear purchase. 

You can use your Flex card just like a credit card at checkout. Alternatively, you can submit your itemized invoice to your provider for reimbursement on your prescription eyewear purchase. 

Currently have installment payment plans. 

All orders in the United States, including territories, are subject to local sales tax. 

Prescription lenses are tax-free.  

Booking is simple and stress-free!  Visit our website to schedule and select frames you would like your optician to bring to try on.

Our appointments usually last about 40 minutes, but we never rush! We want you to feel comfortable, ask questions, and enjoy the process. Your vision is important, and we’re here to make sure you feel great about your care.

During your appointment, please have a table, mirrors, adequate lighting, and a powered outlet available. 

We’re all about people! Our friendly, caring mobile service means you get personalized attention and a truly convenient experience. Plus, we absolutely love helping our neighbors in the Bay Area see, feel, and look their best.

Definitely! Our mission is to make eye care more accessible for everyone, including seniors and those who may have difficulty traveling. We come to you, so you can relax and get top-notch care right at home.

We offer a limited curated collection of bamboo frames, but they are not branded by Gold + Wood. 

We carry a limited curated collection of frames chosen by a panel of experienced Opticians, prioritizing quality, comfort, and style without corporate branding and logos. So, if you see a frame you like, don't hesitate to set an appointment because they do run out of stock fast. 

We do not offer gift wrapping at this time. 

Our Licensed Opticians are here to help and provide personalized  recommendations. Chat with us, and book an appointment for our one-on-one style consultations. 

We welcome designers, opticians, and frame manufacturers who meet our criteria in the quality of ophthalmic eyewear. Currently, we collaborate with International Design Houses (IDHs) from Brazil, China, France, Italy, Japan, Spain, and here in the United States.  We work directly with frame manufacturers, and because we don’t go through middlemen (resellers, buying groups, or vision insurance corporations), we pass the savings on to our clients.  You always pay more for corporate marketing, but why?  Style doesn’t have to be expensive.

We prioritize sustainability by offering eco-friendly frames that combine style and responsibility.  Our choices include environmentally conscious materials, demonstrating our commitment to a greener planet without sacrificing quality or aesthetics.  This ensures you can make ethical choices with your eyewear while enjoying our convenient, personalized services. 

When it comes to lenses, even one millimeter can mean the difference between comfort and eyestrain, clarity and fuzziness.  Our licensed Opticians will help you navigate selecting the right lenses for your needs.  

As Licensed Opticians, we are not on any insurance panel of providers. Only Optometrists and Ophthalmologists may accept direct payment from insurance providers. However, an itemized bill may be submitted to your insurance provider for partial reimbursement (this will vary in amount based upon your specific coverage). 

Yes, we accept Flexible Spending Account (FSA), Health Savings Account (HSA), and Medical Reimbursement Account (MRA).  An FSA/HSA/MRA is an account you sign up for through your employer.  Money gets put aside, pre-tax, and you can use it on medical needs that may not be covered through your insurance plan.  And, YES! Eyewear falls under that!  Some accounts, like an FSA, DO NOT roll over, so you have to USE YOUR FLEX DOLLARS within a period of time, or you lose the money you put away!  HSA & MRA rollover, but always check with your HR to ensure all account rules are met and to check your contributions.  These funds are great to have in the event you run into any unexpected eyewear tragedies, want to build a beautiful eyewear collection, have used your vision insurance benefits, or when your vision insurance benefits don’t cover much. 

We’re all about people!  Our friendly, caring mobile service means you get personalized attention and a truly convenient experience. Our opticians are licensed and experienced. Plus, we absolutely love helping our neighbors in the Bay Area see, feel, and look their best.

Bay Area Mobile Opticians is a Registered Dispensing Ophthalmic Business (RDOB), a Registered Spectacle Lens Dispenser (SLD), and a Contact Lens Dispenser (CLD) in California.  Also, a Certified Para-Optometric Assistant (CPOA) nationally recognized for extensive expertise and personalized care.

Yes, we use local labs.  We try to keep our business commerce within the communities we serve.  Time is our major consideration.  We also work with labs across the country and internationally (Brazil, China, France, Germany, Italy, Japan, and Spain), depending on time allowance.  We strive to deliver clients their new eyewear within ten business days.

Yes, Bay Area Mobile Opticians provides excellent repair services. Some repairs are performed on site, and other, more complex repairs (soldering, complex frame breakage) are sent to our specialists.  Feel free to call us toll-free (866) 833-6687 and send a photo of the needed repair.  Please provide your contact information, and we'll get in touch. 

Repair costs vary depending on the service needed.  We offer a few service options. 

Tune-Up that consists of replacing (if needed) nosepads, screw tightening of nosepads, lens clasp, and temple. $10.00 per pair of glasses

Ultrasonic Deep Cleaning (metal frames only)  $10.00 per pair of glasses

Hinge repair or soldering prices vary depending on damage and material.